All orders are dispatched from our UK warehouse and delivered across the UK Mainland. Most deliveries arrive within 2,3 working days, depending on product availability and your location. Once your order is processed, you will receive a confirmation with the estimated delivery date.

We aim to ensure every customer is completely satisfied with their order. If you are not happy with a product, you may request a return or exchange within 14 days of receipt, provided the items are unused, in their original packaging, and in resaleable condition.

To initiate a return or exchange, please contact our customer service team. Once approved, we will provide instructions for returning the items and arranging a replacement or refund.

Please note: Some items, such as bespoke or cut-to-size materials, may not be eligible for return.

If you need to update your delivery address, please contact our customer service team as soon as possible.
Changes can only be made before your order has been dispatched from our UK warehouse. Once your order is in transit, we are unable to alter the delivery address.

Our team will confirm the updated address and ensure your order is delivered smoothly.

Once your order has been dispatched from our UK warehouse, you will receive a confirmation email containing your tracking information.
You can use this to monitor your delivery and see the estimated arrival date.

If you have any questions about your order status, please contact our customer service team and they will be happy to assist.

Our customer support team is available to assist you with any queries regarding orders, products, or deliveries.
You can reach us via phone, email, or the contact form on our website, and we aim to respond promptly to ensure you get the help you need.

If you notice that your shipping address was entered incorrectly, please contact our customer service team immediately.
We can update the address only if your order has not yet been dispatched from our UK warehouse. Once the order is in transit, we are unable to change the delivery address.

Our team will confirm any updates and advise on the next steps to ensure your order reaches you correctly.

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Orders may arrive in multiple packages depending on the size and type of products ordered.
Each package will be clearly labelled, and you will receive tracking information for all parcels where applicable.